Do you cover the customs duties and taxes?
No, We don’t. Import duties, taxes and customs charges are not included in the item price. These charges must be bear by the buyers. please check with your country customs office to understand the additional costs.
How do I know my order has been confirmed?
We will send you an email/SMS once you have placed the order. We will also inform you the tracking number and other details as soon as we ship your product
What am I supposed to do if my packing is damaged?
In case the product packing is damaged or altered you are requested to refuse to accept the product and inform it to us through email/WhatsApp/WeChat within 2 days. We will assure you to replace the same product or we will refund the money back to you. More details.
Why am I not able to track my product?
Please check after 24 hours as the tracking ID for your order will take some time to be activated once it’s shipped.
How can I cancel my order?
You can cancel your by sending an email to info@sapphirebazaarceylon.com/sapphirebazaar2017@gmail.com or calling us at +977 986035 4401/ 01 4262 836 / 982 343 4160 / 981 3105 547
vitae dicta sunt explicabo.
Can I replace my item?
If your ordered item arrived in a physically damaged condition. For more details